Privacy Policy

Effective date:

Jan 1, 2025

1. Introduction

Welcome to Kambrium ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access and use our website www.kambrium.ai, app.kambrium.ai, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use the Service.

This Privacy Policy is compliant with the General Data Protection Regulation (GDPR) and German privacy laws.

2. Data We Collect

We collect and process different types of data, including:

2.1 Information You Provide to Us

  • Account Information: Name, email address, password, and payment details (for paid subscriptions).

  • User Content: Inputs, prompts, and interactions with the Service.

  • Customer Support: Information provided when contacting us for support.

2.2 Information Collected Automatically

  • Usage Data: IP addresses, browser type, pages visited, and time spent on our platform.

  • Device Data: Information about the device used to access Kambrium.

  • Cookies & Tracking: We use cookies and tracking technologies to analyze usage patterns and improve the Service.

2.3 Information from Third Parties

  • Payment Processors: We receive transaction details from payment providers (e.g., Stripe, PayPal).

  • Third-Party Integrations: If you connect third-party services to Kambrium, we may receive data from those providers.

3. How We Use Your Data

We process your personal data for the following purposes:

PurposeLegal Basis (GDPR)To provide and maintain the ServiceContractual necessityTo process payments and manage subscriptionsContractual necessityTo improve and optimize our platformLegitimate interestTo communicate with users (support, updates)Legitimate interestTo ensure security and prevent fraudLegitimate interestTo comply with legal obligationsLegal obligation

We do not use customer data for training AI models beyond internal system improvements.

4. Data Sharing and Third-Party Services

We may share your data with:

  • LLM Providers and Vector Database Providers: To process AI-related queries and storage.

  • Payment Processors: For handling transactions (e.g., Stripe, PayPal).

  • Analytics Providers: To analyze user behavior (e.g., Google Analytics, Matomo).

  • Legal Authorities: If required by law or to protect our rights.

We ensure that third parties comply with GDPR and German privacy laws.

5. Data Storage and Security

We implement industry-standard security measures, including encryption, access controls, and monitoring, to protect your data. However, no online service can guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary for:

  • Providing the Service.

  • Meeting legal or regulatory requirements.

  • Resolving disputes and enforcing agreements.

If you delete your account, we remove your data except where retention is required for compliance.

7. Your Rights Under GDPR

As a resident of the European Economic Area (EEA), you have the following rights:

  • Right to Access: Request a copy of your personal data.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data.

  • Right to Restriction: Limit how we process your data.

  • Right to Data Portability: Receive your data in a structured format.

  • Right to Object: Opt out of data processing based on legitimate interest.

  • Right to Withdraw Consent: If we process data based on consent, you can withdraw it anytime.

To exercise these rights, contact us at [Email Address].

8. International Data Transfers

If data is transferred outside the EEA, we use safeguards such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.

  • Data Processing Agreements (DPAs) with third-party providers.

9 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Authenticate users.

  • Analyze traffic and improve performance.

  • Store user preferences.

You can control cookie settings through your browser.

10. Children’s Privacy

Kambrium is not intended for children under 18. If we discover that a minor has provided personal data, we will delete it immediately.

11. Changes to this Privacy Policy

We may update this Privacy Policy. If changes are significant, we will notify users through the Service. Continued use after updates constitutes acceptance.

12. Contact Information

If you have questions about this Privacy Policy or your data rights, contact us at: contact@kambrium.ai